ADD A NEW IDEA
-
Activation2
-
Admin Experience148
-
AI184
-
AI angel (QA before sending)4
-
AI answer10
-
AI compose14
-
AI data extraction2
-
AI extensibility3
-
AI insights2
-
AI knowledge3
-
AI language5
-
AI message translation1
-
AI runbooks1
-
AI settings2
-
AI similar conversations8
-
AI suggested replies (auto draft)13
-
AI summary11
-
AI Synopsis0
-
AI tagging19
-
AI tracking2
-
-
Backoffice2
-
Client Platform99
-
Contacts82
-
Core Product Experience652
-
Developer Platform365
-
Insights83
-
Analytics areas1
-
Analytics Exporting Data5
-
Analytics Functionality17
-
CSAT21
-
Direct connectors0
-
Insights - Other1
-
Insights - Systems1
-
Live dashboard0
-
Metrics14
-
Breakdowns and totals2
-
Business Hours and time measure2
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base86
-
Live Chat115
-
Search27
-
Systems71
-
Workflows123
-
Advanced rule conditions and actions14
-
Company rules1
-
Links based rules0
-
Load balancing3
-
Macros5
-
Other (workflows)9
-
Outbound/Sequences8
-
Rule actions11
-
Rule conditions4
-
Rule library2
-
Rule management4
-
Rule trigger4
-
Scalability/Engineering0
-
SLA1
-
Smart rules5
-
Teammate availability11
-
Views5
-
Developer Platform
Status:
Launched
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched
Showing 342
3
VOTE
4
VOTE
3
VOTE
Dialpad SMS - Send text message to multiple clients
This feature is available with twilio SMS, but it would be very useful to send the same text message to many clients and have each one sent separately in a different conversation. Similar to the way sequences work, but with text. We run a service ...
3
VOTE
Allow Slack channels to be named during channel setup
This is about an update you made to the Front integration, and more precisely, about the Slack integration to Front. We are spending so much time and steps now. It's very inconvenient as we use the integration a lot for our clients' channel. Befor...
2
VOTE
Instagram - add link to DM conversation or user profile on Instagram
There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
3
VOTE
Talkdesk Integration - Add Answering Agent to Call Logging
As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
2
VOTE
4
VOTE
8
VOTE
8
VOTE