Developer Platform

Leads are objects in Salesforce that are similar to Contacts - there are fields like phone number. In Salesforce, you can convert a Lead to a Contact or Account, but Front only syncs Contacts and Accounts from SFDC at the moment

Add the ability to configure the link on phone number handle as a redirect to the phone system of choice for a customer. Right now it opens up a new Conversation in Front and it would be more helpful if there was flexibility to open up a VOIP instead

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.

This would allow multiple people to collaborate on the Knowledge base via push and pull requests. It would also allow us to replace our very expensive Gitbooks subscription and keep everything within Front.

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.

Bring Shopify data (orders, customers and products) so we can use it (not just a visual in a side window). For example, creating rules and tags based off Shopify tags would be amazing. We use tags in Shopify extensively and would love our conversa...

For some workflows, it is more desirable to keep conversations closed after task completion.

We need the possibility to hide facebook comments inside of front. Just add a "hide comment" button.