AI compose

Problem There's no way to identify or track conversations where AI Compose was used, making it difficult to maintain context when analyzing Smart QA results or reviewing agent work. Request They want conversations to be automatically tagged when A...

Problem AI translation features are limited to a subset of languages, preventing translation to Norwegian, Hungarian, Czech, Latvian, and Lithuanian. Request Add support for additional languages in AI Compose translate and AI message translation f...

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...

Speech-to-text to author content in Front

Problem Using AI compose requires multiple clicks and isn't discoverable enough. When AI transforms text, it's difficult to understand exactly what changed and why. Request Show before and after comparison when using AI compose transformations, wi...

Problem AI compose tone options (Professional, Friendly, Empathetic) don't include a neutral or casual alternative that simply states facts in a courteous manner. Request Add a new neutral or casual tone to AI compose that balances clarity with po...

Problem AI compose automatically includes a closing salutation and signature, but users already have these in their signature settings. Users must manually remove the duplicate closing each time. Request Exclude the closing salutation and signatur...

Problem There's no streamlined way to compose messages based on predefined prompts or templates, requiring teams to manually compose similar responses repeatedly. Request Enable composing messages from custom prompts that generate dynamic response...

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...

Problem The AI compose tones do not align with how an individual company communicates and do not reflect their unique brand voice. Request Enable users to create custom AI tones based on their company's communication style, or allow the AI to lear...