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[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
8 months ago in AI / AI compose / AI language 1 Launched

Utilize Internal Knowledge Base for Suggested Replies

No description provided
9 months ago in AI / AI suggested replies (auto draft) 0 Launched

In-app self-serve AI answer using Internal KB (P4 AI Answers Chat widget?)

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...
about 1 year ago in AI 0 Launched

[scale] Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
about 1 year ago in AI / AI tagging 0 Launched

AI composer functionality for drafting KB articles

No description provided
about 1 year ago in AI / Knowledge Base 0 Launched

Automatically generate AI summaries upon receiving email

I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...
over 1 year ago in AI 1 Launched

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
over 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
over 1 year ago in AI / AI compose 0 Launched

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
about 2 years ago in AI / AI tagging / Tags 0 Launched