AI

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...

I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.