Use AI to generate Knowledge Base (KB) materials like FAQ or new articles
Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
AI chatbots trained on historical conversation records
Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.