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Knowledge Base

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Gate knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
3 days ago in Knowledge Base 0 Backlog

Ability to add the same article to different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
3 days ago in Knowledge Base 0 Backlog

Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
3 days ago in Knowledge Base 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
3 days ago in Knowledge Base 0 Backlog

API endpoint to create a knowledge base article

There would be great to have the endpoints to create the article with subject, body, attachments and embeded content via API
6 days ago in Knowledge Base 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
10 days ago in Knowledge Base 0 Backlog

'Scroll to top' button for Knowledge base

For Knowledge Base it would be great to have a 'top of the page" button in the articles (they can be pretty long) the KB homepages (can contain a lot of articles and categories) It would be great to have it at the bottom, or even better on the rig...
11 days ago in Knowledge Base 0 Backlog

Pin article above subsections in the knowledge base

Currently, if we have a section with subsections (folders) and articles in our knowledge base, the automatic ordering is showing subsections above and then the articles below. The articles are ordered in a chronological way, the newly edited ones ...
11 days ago in Knowledge Base 0 Backlog

Ability to customer color of knowledge base site header

Right now, you can only choose “light” or “dark” as the options for header text and button text. Request to set hex codes for text color to comply with custom branding and design standards.
12 days ago in Knowledge Base 0 Backlog

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
12 days ago in Knowledge Base 0 Backlog