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182 VOTE

OpenAI / GPT integration for Front

Compose messages and summarize conversations using AI.
over 1 year ago in Composer 9 Launched
122 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
about 1 year ago in Chatbots 6 Launched
335 VOTE

Mobile support for calendar

Ability to access calendar in the Front mobile app for iOS and Android
over 3 years ago in Mobile 16 Launched

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
11 months ago in Knowledge Base 3 Launched

"Move message to a new conversation" rule action

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
about 1 year ago in Workflows 2 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
almost 2 years ago in Knowledge Base 3 Launched

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
10 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
10 months ago in Knowledge Base 3 Launched

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
about 1 year ago in Chatbots 2 Launched

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
about 1 year ago in Chatbots 0 Launched