My ideas: Object/resource management

Problem Admins cannot enforce consistent email signatures across the organization — users can set any signature, leading to inconsistent branding. Request Allow admins to define and enforce company-wide email signature templates, with optional per...

Problem Teammates can only configure a single default channel across all inboxes, but different inboxes may require different channels for outbound messages. Request Allow a default channel to be set per inbox, so the correct channel is automatica...

Problem When a personal channel conversation is merged into a shared inbox, the personal channel's close settings take priority over the shared inbox's settings — even though the conversation is now in the team inbox. Admins have no way to audit i...

Problem The signature search function returns inaccurate results and signatures are not listed in alphabetical order, making it painful to find specific signatures in large lists. Request Improve the signature search algorithm to return precise ma...

Problem When tags are auto-created from Outlook folders or Gmail labels during channel import, they become available in all inboxes by default, cluttering unrelated inboxes. Request Allow admins to define inbox availability for auto-imported tags,...

Problem The audit log does not record when teammates change their availability status, making it impossible for admins to review when a teammate set themselves to Busy, Available, or OOO. Request Add teammate availability status changes as tracked...

Problem There is no dedicated log for security-related events such as user logins, logouts, MFA successes and failures, or IP addresses. Security activity is not systematically tracked, limiting admin visibility into authentication and access patt...

Problem Admins cannot prevent teammates from accidentally sending messages using shared channels instead of their individual channel, risking cross-customer communication errors. Request Provide admin controls to restrict outbound messaging to ind...

Problem Audit logs are only accessible within Front's UI, with no way to programmatically export or stream them to external monitoring and SIEM platforms. Request Provide API endpoints and/or webhook notifications for audit log events, so organiza...

Problem Audit logs do not currently record changes to Accounts and Contacts, such as which contact was linked to an account or when custom fields were updated. Request Add audit log support to track Account and Contact operations, including contac...