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Admin Experience

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More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
7 days ago in Other (workflows) / Resource management permissions 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.

Fine Tune Teammate Invite Permissions (restrict to Company Admins)

As a company admin, I would like to delegate a few tasks to the Workspace admins while limiting their ability to add/invite new teammates to Front.
about 2 months ago in Increase granularity of admin permissions 0 Backlog

Centralized Dashboard to Manage Teammate Availability

Something team leads can use to easily toggle management

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
4 months ago in Admin Experience 1 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
4 months ago in Teammate invitation 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
4 months ago in Bulk updates 0 Backlog

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
4 months ago in Teammate Groups 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
5 months ago in Custom fields / Views 0 Backlog