ADD A NEW IDEA

Admin Experience

Showing 130

Support BIMI (Brand Indicators for Message Identification)

4 days ago in Compliance & security 0 Backlog

Manage Shifts with Teammate Groups

No description provided
6 days ago in Admin Experience 0 Backlog

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
10 days ago in Admin Experience 0 Backlog

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
12 days ago in Admin Experience 0 Backlog

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
13 days ago in Accounts Manager / Admin Experience 0 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
26 days ago in Admin Experience / Core API 0 Backlog

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.
27 days ago in Admin Experience / Live Chat 0 Backlog

Data storage location: Australia

No description provided
about 1 month ago in Compliance & security 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
about 1 month ago in Admin Experience 0 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
about 1 month ago in Admin Experience 0 Backlog