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Show number of matches in a conversation + navigate between them

When a conversation has more than one match, it is not visible unless: I scroll through the conversation thread and see highlights I redo my search inside the conversation with a cmd+f or ctrl+f shortcut I wish to be able to know that a conversati...
21 days ago in Search result previews (P2) / Search Results 0 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
29 days ago in Filters 0 Backlog

Support searching with a wildcard (*) in query and filters

Adding a wildcard (*) to my query does not always return results with variations in words (truncation)
3 months ago in Matching 0 Backlog

Filter "exclude calendar updates" to be on by default or to remember last state

Description: The "Exclude calendar updates" filter below the search bar is not enabled by default. Users with a lot of calendar updates in the results that are not valuable, must click on this filter for almost every search. Request: Make this fil...
5 months ago in Filters - Search hints 0 Backlog

Saved Search / view

The ability to save searches so you don't have to type them out each time.
5 months ago in Core Product Experience / Search 0 Backlog

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Request: When typing the custom field value I wish to have the results associated with it that are returned in the result...
6 months ago in Filters 5 Backlog

ChatGPT for Search: answering a question instead of accessing a conversation

Description: Today, searching gives me access to a list of conversations. I then need to read the right conversation to find what I actually searched for. It can be things like a specific order number, a customer support answer, a price, a contact...
6 months ago in Search 1 Backlog

Universal Search across tools

Description: As a Front user I search across multiple tools to do my job and answer the requests I receive. Things like I search for a conversation in Front I search for contact information in my CRM I search for a knowledge base article in my kno...
6 months ago in Search 0 Backlog

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
6 months ago in Filters - Query builder 0 Backlog

Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
6 months ago in Filters / Tech - Search performance 0 Backlog