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Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
2 days ago in Filters / Tech - Search performance 0 Backlog

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
18 days ago in Search Results 0 Backlog

Searching in a conversation thread (ctrl+f is not working)

Problem: It's hard to search in a specific conversation thread because ctrl+f or cmd+f are not searching through the collapsed message. Workaround: Scrolling the entire thread and opening all the messages before doing a ctrl+f search
23 days ago in Search Results 0 Backlog

Support light variations in search (plurals, accent, declensions) (Stemming)

No description provided
about 2 months ago in Matching 0 Backlog

Support searching despite differences in phone number formats

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
2 months ago in Matching 0 Backlog

Rank search results based on the recency of the match and not the most recent activity on the conversation

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
2 months ago in Search Ranking 0 Backlog

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users
2 months ago in Search sorting 0 Backlog

Search in .TXT attachment files

70% of the files we receive are in txt file and they are filtered to go to different person/department based on certain words in the txt file
3 months ago in Search location 0 Backlog

Easier and more discoverable search filters

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
4 months ago in Filters 0 Backlog

Focus on the composer after exiting message template window via keyboard

When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the c...
4 months ago in Search sorting 0 Backlog