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Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.
about 6 hours ago in Insights 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
about 6 hours ago in Insights 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
10 months ago in Insights / Knowledge Base 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 1 month ago in Insights 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
3 months ago in Conversation Stages 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
4 months ago in CSAT - Customisation - Survey 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
3 months ago in CSAT - Customisation - Survey 1 Backlog

Multiple CSAT surveys per workspace

No description provided
3 months ago in CSAT 0 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 7 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
9 months ago in Insights / Workflows 0 Backlog