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CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.
almost 4 years ago in CSAT - Customisation - general 11 Launched

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
over 2 years ago in CSAT - channels / Live Chat 0 Launched

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
about 3 years ago in Real time Analytics 0 Launched

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
about 4 years ago in Conversation Stages 0 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
over 2 years ago in Analytics - filters - New filters 1 Launched

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
over 1 year ago in Admin Experience / Insights 1 Launched

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
5 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Launched

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
10 months ago in Insights 0 Launched

Embed analytics reports on your own website

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.
about 3 years ago in Insights - Other 0 Launched