My ideas: Insights

Ability to filter in analytics by conversation custom field (similarly to tags)

Ability to customize text in Customer Satisfaction surveys.

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...