Other channels

Problem Voice calls require a separate third-party subscription — Front does not have built-in calling, so teams must switch between platforms. Request Add native voice/call functionality so teams can make and receive calls directly within Front w...

Problem SMS messages are delayed by 1 minute by default. In cases where a quicker response is needed, there's no way to bypass this delay. Request Add a Send Now option for SMS messages to override the default delay when an immediate response is n...

Problem Creating embeddable forms currently requires HTML coding knowledge, preventing non-technical users from building forms independently. Request Provide a drag-and-drop form builder to create and configure embeddable forms without coding, and...

Problem Slack bot messages include attachments and blocks that are not captured in the message text. Request Include all Slack message content (attachments, blocks, etc.) in the imported message.

Request Allow alphanumeric characters in sender IDs for SMS and messaging channels. This provides greater flexibility in branding and identification options.

Problem Incoming audio messages are received as downloadable files that open in a new tab, requiring users to download and listen on their desktop. Sending audio replies is not currently supported. Request Enable inline audio playback directly wit...

Problem The Core API does not support selecting or sending WhatsApp template messages, limiting automation capabilities for WhatsApp conversations. Request Add support for WhatsApp template selection and sending in the Core API so users can automa...

Problem Outbound SMS messages sent via third-party integrations or the Twilio API (not directly from Front) only sync to Front after an inbound reply is received, delaying visibility of sent messages. Request Immediately sync outbound Twilio SMS t...

Problem AI features like Topics, Smart QA, and Smart CSAT are currently unavailable for call transcripts, limiting the ability to analyze and understand call content alongside other conversation types. Request Enable AI features (Topics, Smart QA,...

Problem Some Instagram DM features (certain attachments, stickers, message history) aren't available in Front, requiring agents to view conversations in the original Instagram app or Meta Business Suite. Request Add a direct link within Front conv...