Merge / privacy leaks / threading

Can reference Request IDF-111540 for more information, but Smart Merge is linking similar subject lines and senders to our account but with different recipients. The current work arounds don't work for our work flow of our shared inboxes for our b...

Problem Conversations originating from application channels cannot be merged in Front — unlike email and other supported channel types, the merge action is unavailable for application channel conversations. Request Support conversation merging for...

Problem Multiple messages from the same sender create duplicate open conversations, increasing clutter and creating potential for missed responses. Request Add automatic conversation merging so multiple open conversations from the same sender can ...

Problem Chat conversations cannot be merged, even though emails and tweets can be. Request Support merging of chat conversations.

Problem Currently only single messages can be moved to a new conversation, making it impossible to split threads if the decision is made after the first message. Request Support moving multiple selected messages or all messages after a certain poi...

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Problem When external participants reply to an email with a smaller recipient list, Front still shows the message to all original participants, causing confusion. Request When participants are removed from an email thread, exclude them from subseq...

Problem Related discussions cannot be combined — if two discussions cover the same topic, they remain separate with no way to merge them. Request Allow merging discussions, similar to how email conversations can be merged today.

Problem Related conversations in the same inbox show a merge prompt that teammates may click accidentally, combining conversations that should remain separate. Request Allow marking conversations as distinct so the merge suggestion is suppressed f...

Problem When composing a new message, Front always creates a new conversation rather than threading to an existing conversation with the same sender or recipient, unlike native SMS and Twilio channels. Request Add a setting that automatically thre...