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Compose - write efficiently with quality

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Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
about 1 month ago in Message templates 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
about 2 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
3 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Signatures for Whatsapp, Facebook, Instagram

We speak to our members through multiple channels and currently only able to put Signatures on the bottom of emails. We sign off our messages really simple "Arran - Tech Support" however it's crucial that we do that so our members know who they're...
4 months ago in Composer / Signatures 0 Backlog

Display history of template creation, and show when last used

In the UI of the "Message Templates" section of Front, i'd like to be able to be able to see the history of the message template (primarily, who created it, and who last edited it), as well as see when it was last used. If I see we have templates ...
4 months ago in Message templates 0 Backlog

Improved Emoji Accessibility

It would be beneficial if Front could do a better job of keeping the most recently used emojis listed at the beginning of the emoji selection box. This would save users time and effort, as they wouldn't have to scroll through a long list of emojis...
4 months ago in Compose - write efficiently with quality 0 Backlog

Simplified Skin Tone Selection for Emoji

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...
4 months ago in Compose - write efficiently with quality 0 Backlog

Ability to lock/unlock a discussion

Sometimes discussions need to be closed or locked from further additions. Sometimes coworkers add a question to a discussion that is untouched and unrelated, making a mess of record keeping. The ability to turn a discussion off (and back on) would...
4 months ago in Internal discussions 0 Backlog

Enable templates for discussions

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...
4 months ago in Internal discussions 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
5 months ago in Composer 0 Backlog