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Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...

More color options for team inboxes

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.
4 months ago in Collaborate - work together seamlessly 0 Backlog

Get notification when someone reacted to your comment

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
6 months ago in Comments / @ mentions 0 Backlog

Enable setting for new messages drafts to be created in Front Drafts section, not in separate pop-up window

Please allow for a setting for new message drafts to be defaulted into the "Drafts Section of Front App" over the Pop Up Window. The Pop Up Window is limiting and means i can not work with Front plugins/integrations etc while writing and sending t...
6 months ago in Collaborate - work together seamlessly 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
7 months ago in Comments / @ mentions 0 Backlog

Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
8 months ago in Comments / @ mentions 3 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
11 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
11 months ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Hide inbox from the Move to dropdown

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...
12 months ago in Collaborate - work together seamlessly 0 Backlog

Link previewing in comments and discussions

It would be great to allow embedded messages, like tweets, to added to a discussion thread. I was in a thread where someone pasted the embed code for a tweet and it just sent the raw html (obviously) but it would be a great QOL update to be able t...
about 1 year ago in Comments / @ mentions 0 Backlog