Triage - get to inbox 0
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Inbox experience: view pending time-delayed rules in conversation activities
Being able to see triggered (but not yet run) rules inline with actions would be great so we can know (at a glance) if something may happen to a ticket, both for just general knowledge sake, but also debugging purposes. Even better if there was a ...
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8
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3
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Add an option to individually sorting the different status tabs of an inbox
We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
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2
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5
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Log timeline activity on conversation subject being manually changed
My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...
2
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1
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Make spam menu accessible without opening email
Emails in spam hide external images by default. Sadly, there is no button to block the sender and move the email to spam without first opening it, which loads all of the images per the user's preferences. Adding new buttons to the context menu wou...
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3
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3
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Allow multiple people assigned to one conversation
We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
5
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