Developer Platform

App requests can be rate-limited and, if they are, they are never retried automatically. Rate-limit errors are inherently retry-able, so Front should be able to retry them safely, which should drive up workflow success rates.

Problem: JIRA cards are created in one project space and later migrate to another for certain teams to work on, which changes the ticket's URL. Front treats the old and new URLs as separate, unconnected issues. This means conversations linked befo...

Similar to how Salesforce/Hubspot fields can be mapped to Front Contact and Account custom fields, it could be useful in the Jira integration setup to also configure Jira Issue custom fields mapped to app object custom fields. Such that when Jira ...

In the list of prebuilt Jira connectors the Get Issue endpoint does not appear in the list?

The List Conversations endpoint returns updated_at, but that timestamp is bumped by any change to a conversation (tagging, assignment, bulk actions), so it can't be used to tell when the last message was actually received. The only way to get a tr...

Request Allow connecting SharePoint files to Front AI using Service Principal (application-level) authentication instead of Authorization Code, which requires individual user accounts and is impractical for production environments.

Problem WhatsApp templates with media headers fail when sent through the Channel API, which only handles text-body templates. Request Extend the Channel API to support sending WhatsApp templates with media headers, not just text bodies.

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

Problem API Analytics currently only display call counts per endpoint for a given time period, making it impossible to trace failures or rate limiting issues back to specific tokens or API keys. Request Ability to view which API token generated ea...

We're currently working with the AirCall integration in Front and have run into an issue: when an inbound call or SMS comes in from a phone number we don't yet have stored, Front creates a brand-new contact instead of merging it with the existing ...