All ideas

Showing 1693

Track API Tokens in Audit Logs

Track creation and deletion of App and API tokens on the audit logs.

4 days ago in Admin audit trail 0 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...

6 days ago in Increase granularity of admin permissions 0 Backlog

2 VOTE

Improve Chat Transcript Email Styling/Formatting

The chat transcript emails can be difficult to read—especially for longer conversations. They often appear as one long quoted thread, which makes it hard to follow the back-and-forth flow of the conversation. It would be a big improvement if the t...

11 days ago in Front Chat 0 Backlog

1 VOTE

"See password" toggle for all email/password input fields

Front does not allow you to toggle visibility of the password field when inputting credentials so it's always obscured. Sometimes this would be nice to have especially when pasting a password from a third-party password management app etc.

12 days ago in Login and SSO settings 0 Backlog

2 VOTE

Granular Company-level Permissions

We currently have all our IT staff listed as company admins to handle company rules, developer options, company tags, etc. However, I don't want to give them access for other resources like billing, financial info or company preferences. We need g...

13 days ago in Admin Experience 0 Backlog

2 VOTE

When inviting a teammate, have the option to automatically put them as Unavailable

When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"

17 days ago in Admin Experience / Teammate invitation 0 Backlog

1 VOTE

Copy teammate groups when using "Clone settings from an existing teammate"

Be able to clone a teammate's teammate groups when inviting a new teammate and using the "Clone settings from an existing teammate".

17 days ago in Admin Experience 0 Backlog

1 VOTE

Filters in Audit Logs

Add filters by date, by who made the update and by resource type to the audit logs

17 days ago in Admin audit trail / Admin Experience 0 Backlog

1 VOTE

Teammate Counter

On the teammates section for workspaces, it would be a great add to just have a teammate total count somewhere at the top. This is a nice piece of information to be able to know at a glance when managing workspaces. The only 'workaround' I can fin...

20 days ago in Admin Experience 0 Backlog

2 VOTE

Front Chat Branch by Agent Availability

Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...

21 days ago in Chatbots / Front Chat / Live Chat 0 Backlog

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