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[accuracy] More control over the message samples used for training (e.g after tag deletion)

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

about 22 hours ago in AI tagging 0 Backlog

1 VOTE

Support BIMI (Brand Indicators for Message Identification)

4 days ago in Compliance & security 0 Backlog

1 VOTE

Manage Shifts with Teammate Groups

No description provided

7 days ago in Admin Experience 0 Backlog

1 VOTE

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.

11 days ago in Admin Experience 0 Backlog

1 VOTE

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.

13 days ago in Admin Experience 0 Backlog

1 VOTE

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...

13 days ago in Accounts Manager / Admin Experience 0 Backlog

1 VOTE

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

18 days ago in AI / AI answer for KB (Ask your KB) 0 Backlog

2 VOTE

[action] Automatic AI Translation for Inbound and Outbound Messages

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...

18 days ago in AI / AI message translation 0 Backlog

2 VOTE

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.

18 days ago in Native features 0 Backlog

4 VOTE

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

18 days ago in Native features 0 Backlog

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