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In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
4 days ago in Insights 0 Backlog

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
9 days ago in Developer Platform / Existing integrations 0

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...
9 days ago in Developer Platform / Existing integrations 0

keep actions in this inbox seperate for workspace level

Extend the current setting to "Keep actions in this inbox separate from other inboxes" to the workspace level to be able to have a live conversation between inboxes in a workspace but not affected by conversations in other workspaces - and keep re...
10 days ago in Admin Experience 0 Backlog

Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
10 days ago in Developer Platform / Existing integrations 0 Backlog

Front Chat - Support sites with Cross-Origin-Embedder-Policy (COEP) header

I want to embed Front Chat on my site, however I have a Cross-Origin-Embedder-Policy (COEP) header, which requires all embedded content provides a Cross-Origin-Resource-Policy (CORP) header.
10 days ago in Front Chat 0

Be able to set up a mailbox that can receive emails but cannot send them

"In some circumstances, you may want to centralize outgoing emails from a single company email address, but sometimes emails are received in employees' individual email addresses. To keep everything centralized and accessible, it is necessary to c...
12 days ago in Admin Experience 0 Backlog

AI Assist support for Brazilian Portuguese

My knowledge base is written in Brazilian Portuguese - please add support for AI-Assist with Brazilian Portuguese knowledge sources
15 days ago in AI Assist 0

Access Contact Custom Fields in Chatbot

When initializing a Front Chat conversation, I pass some contact custom fields from my app (user-id, etc)Being able to access those passed fields in the Chatbot would allow me to perform lookups using App Requests to build more powerful workflows ...
15 days ago in Chatbots / Front Chat 0

Pass date DV into Connector

Be able to pass date DV into Connector input field
16 days ago in Developer Platform 0