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Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
10 days ago in Outbound/Sequences 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
19 days ago in CSAT - Customisation - Survey / Workflows 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
24 days ago in Rule library 0 Backlog

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
about 1 month ago in Workflows 1 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
about 2 months ago in Custom fields / Views 0 Backlog

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
about 2 months ago in Core Product Experience / Rule actions 3 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
3 months ago in Other (workflows) 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
3 months ago in CSAT / Workflows 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
3 months ago in Insights / Workflows 0 Backlog

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided
3 months ago in Core Product Experience / Views 0 Backlog