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Insights

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Outbound communication metrics

Open and Reply rates etc.
11 months ago in Insights 1 Will not do

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
over 1 year ago in Insights 1 Will not do

Message template report - Outbound metrics - open, click, reply

Outbound metrics (seen / opened / nb of reach out before reply)
over 4 years ago in Insights 1 Will not do

Reply time when reply is a comment

= time to first reaction.
almost 3 years ago in Insights 1 Will not do

AI summarize in Analytics

No description provided
almost 2 years ago in AI / AI settings / Insights 1 Will not do

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Insights 1 Will not do

Track time between tags.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.
over 1 year ago in Insights / Tags 1 Will not do

Deliverability metrics

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).
about 4 years ago in New metrics 0 Will not do

CSAT - open survey in a new window

Ability to open the CSAT survey in a new window instead of the current borwser
about 3 years ago in CSAT 1 Will not do