Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
Ability to have different visibility levels for shared contacts
The ability to limit shared contacts visibility across teammates. If a shared contact is not visible to a teammate, the teammate cannot see, edit, or export the contacts
There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.