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Enforce SFDC picklist dependencies

Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.
over 1 year ago in Existing integrations 0 Backlog

Distinct notifications for chatbot conversations

It would be helpful to create an alert specifically for when somebody has used the bot to submit a query. At the moment, the alert applies to any message received (i.e. email) and ideally we just want to know if it is somebody using the bot/ chat ...
over 1 year ago in Chatbots 0 Backlog

Thread Dialpad SMS & Phone Calls from same Contacts

No description provided
over 1 year ago in Existing integrations 0 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
6 months ago in Insights 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
about 1 year ago in Attachments 0 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
over 1 year ago in Workflows 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
over 1 year ago in Channel API / Live Chat / Other channels 0 Backlog

Hubspot integration - Log conversation as one e-mail chain in Hubspot

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.
over 1 year ago in Existing integrations 1 Backlog

Bulk change user preferences/attributes

Admins can select a subset of teammates and update certain settings in bulk. Users are still free to update the preference after the bulk update.
about 3 years ago in Bulk updates 1 Backlog

Allow bulk updates to append messages to signatures

We would like to be able to add a company wide message to each teammate signature without having to edit each one individually. This would be useful for office closings or other announcements that should go out with each email.
about 1 year ago in Signatures 0 Backlog