Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
Open Message in inbox if messaged received while sending and archiving
I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.