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[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Snooze for a set day/time

snooze option to set for a set day/time, (i.e. the day you come back from a vacation)
almost 2 years ago in Snooze 0 Backlog

Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
almost 2 years ago in Mobile 0 Backlog

Gitbook integration

https://www.gitbook.com/
almost 2 years ago in New integration requests 1 Backlog

Keap (InfusionSoft CRM) integration

https://keap.com/
almost 2 years ago in New integration requests 0 Backlog

Slab integration

No description provided
almost 2 years ago in New integration requests 0 Backlog

Integrate chatbot with API

Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
over 1 year ago in Chatbots 0 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
almost 2 years ago in Insights 1 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
over 1 year ago in P3 display / Triage - get to inbox 0 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog