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AI Assist support for Brazilian Portuguese

My knowledge base is written in Brazilian Portuguese - please add support for AI-Assist with Brazilian Portuguese knowledge sources
about 1 month ago in AI Assist 0

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
almost 2 years ago in Core Product Experience / Tags 1 Backlog

[scale] AI tagging for individual inboxes

No description provided
8 months ago in AI / AI tagging 0 Backlog

Multiplication in a DV

Allow someone to multiply a DV by a number or other DV, in dynamic variables.
about 1 month ago in Client Platform 0

Macros: Default value in "Collect Teammate Answer" form

I'm building a Macro and want to provide a default value in a "Collect Teammate Answers" form. An example of how this could be used;I'm building an escalation workflow. The teammate should pick from a "Priority" enum field (High, Normal, Low) - I ...
about 2 months ago in Macros 0 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
about 1 year ago in Time-based options 3 Backlog

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...
2 months ago in AI / AI answer for KB (Ask your KB) / AI suggested replies (auto draft) 0 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
about 2 years ago in Comments / @ mentions 0 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
about 2 years ago in Core Product Experience 3 Backlog

Create & view events from ICS files

No description provided
over 3 years ago in Create New Event 10 Backlog