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Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
2 months ago in Knowledge Base 0 Backlog

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
2 months ago in Composer 1 Will not do

Sentry Integration

Sentry is a bug tracker, but also has a "User Feedback" feature, which is a perfect fit to pipe to a Front inbox.
2 months ago in New integration requests 0 Backlog

Give access to calendar functionnality to teams not using Gmail / Office365

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...
2 months ago in Schedule - manage your calendar 0 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
2 months ago in Workflows 0 Backlog

Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
2 months ago in Live Chat 0 Backlog

Allow external users to receive emails of chat transcripts

We have external users who don't login to Front who like to see what customers are asking at a glance. When we used Intercom, they could receive chat transcripts in their inbox. If similar functionality was possible at Front that would be great!
2 months ago in Activation / Core Product Experience 0 Backlog

Personalized Calendar Links

When sending a calendar link to a recipient, it would be nice (since this could be a 1 to 1 conversation) to personalize it so their name and email address are already populated, no need to send a generic 'link' where they then have to input their...
2 months ago in Schedule - manage your calendar 0 Backlog

Show subject line when forward and reply to an email

It would be helpful if when you reply to an email or forward an email (not forward as new conversation) if the subject line of the email could be open, rather than having to click to open it. Currently you have to click subject to then see the sub...
2 months ago in Core Product Experience 0 Backlog

Shortcut for Forward as New Conversation

Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....
2 months ago in Core Product Experience 0 Backlog