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Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages
over 3 years ago in Existing metrics 0 Backlog

Metrics per workspace on Analytics

Being able to easily compare workspace performance with an overview of every workspace details
10 months ago in Investigation features / New metrics 0 Backlog

Hide my auto-responder messages from conversation threads

No description provided
over 4 years ago in P3 display 1 Backlog

Make relevant search results more visible

Description: Results are ranked chronologically. If there are a lit of results but I know the one I looking for should be the most relevant one, it can be hard to scroll through the result. Request: Have an option to see results based on relevance
almost 3 years ago in Find the result I'm looking for 0 Backlog

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
about 1 year ago in AI / AI similar conversations 0 Backlog

Jump to "most recent unread" when scrolling through conversation

The jumper is based on most recent or most recent unreplied not “most recent unread”
over 1 year ago in Core Product Experience 1 Backlog

Edit Shortcuts

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
10 months ago in Core Product Experience 1 Will not do

HubSpot tickets integration

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.
almost 2 years ago in Existing integrations 1 Backlog

ATP for attachments

Should support Dynamic Delivery
over 4 years ago in Email channels 0 Backlog

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
10 months ago in Workflows 0 Backlog