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Expand pattern-matching options for Dynamic Objects

Currently, Dynamic Object patterns can match on; digits [0-9] letters [a-z] alphanumeric [a-z0-9] spaces [\s] My platform can sometimes generate URLs which contain a double-slash "//" in part of the URL; https://example.com/resources//123 I want t...
about 1 year ago in Dynamic objects 0 Backlog

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
almost 2 years ago in Workflows 1 Backlog

Remove internal usage from Knowledge Base analytics

It would be great to see KB anaytics without including any of our Users that are signed into Front when they view the articles. This would help us to see only the data from what our Customers are viewing/searching/clicking on
about 1 year ago in Knowledge Base 0 Backlog

Make certain sections, categories and articles on the Front Knowledge Base locked so only certain people can edit them

We have our HR policies on our knowledge base as well as team specific processes and information for training etc, and we have had to revoke certain knowledge base content creator's access to edit their team specific processes because we do not wa...
about 1 year ago in Knowledge Base 0 Backlog

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed
over 1 year ago in Core API 1 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564
over 1 year ago in Knowledge Base 0 Backlog

M365 sensitivity labelling support (Purview)

M365 (Exchange Online) allows users to label emails with sensitivity labels that invoke certain protections, usually watermaking and/or encryption. When using the Outlook client, I get a default label for everyday email, and I can change this to a...
9 months ago in Compliance & security / Security 0 Backlog

Ability to export contacts and accounts from a specific contact list

No description provided
about 3 years ago in Export 1 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
over 1 year ago in Existing integrations 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
almost 2 years ago in Attachments / Existing integrations 0 Backlog