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[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...
11 months ago in AI / AI tagging 0 Backlog

Report Phishing and Spam integration with Google Workspace

Currently when users report phishing in FrontApp, the FrontApp Security team gets notified.We would like our internal staff to get notified as well, and if possible integrate this into Google Workspace so those reports show up in the Security Dash...
over 2 years ago in Security / Systems 1 Backlog

Polls in emails and discussions

No description provided
about 2 years ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software
over 2 years ago in New integration requests 2 Backlog

Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
over 1 year ago in Live Chat 1 Backlog

AI Translate - Include the translation of the Subject line

No description provided
4 months ago in AI message translation 0 Backlog

Keyboard shortcut: merge conversations

No description provided
about 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Option to disable console.logs in Front Chat

After installing Front Chat on my site, I see various items logged to the browser console, like the chat version - could you add an option to the Chat init code to allow developers to disable these logs?
11 months ago in Front Chat 0 Backlog

Duplicate a Macro

As a Front Admin, I want to be able to duplicate a Macro so that I can easily create a new one with similar settings, as opposed to setting one up from scratch. For example, if I want to set up the option to move into an inbox, it'd be much easier...
11 months ago in Macros 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

11 months ago in Compliance & security 0 Backlog