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The ability to save searches so you don't have to type them out each time.
about 2 years ago in Core Product Experience / Search 2 Backlog

Allow disabling calendar notifications

This idea is related to https://front.ideas.aha.io/ideas/PRD-I-4204 from a technical perspective, but would solve a different 'problem'. I don't use Front's calendar. We have the - very cool - Notifications section in our profile to control the no...
almost 2 years ago in Event notifications 0 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
almost 2 years ago in Knowledge Base 0 Backlog

Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
almost 2 years ago in Knowledge Base 0 Backlog

[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...
10 months ago in AI / AI tagging 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
almost 3 years ago in Managing/Updating Events 0 Backlog

Edit Shortcuts

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.
6 months ago in Core Product Experience 1 Will not do

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
about 2 years ago in Chatbots 0 Backlog

KnowBe4 integration

No description provided
almost 4 years ago in New integration requests 2 Backlog

Move multiple messages to a new conversation

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...
almost 2 years ago in Merge / privacy leaks / threading 0 Backlog