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Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
about 2 years ago in Chatbots 0 Backlog

Move multiple messages to a new conversation

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...
almost 2 years ago in Merge / privacy leaks / threading 0 Backlog

Ability to change ownership of an event

Current owner of a meeting should be able to transfer ownership of an event to another user of their choosing so that the new user can manage the event going forward.
almost 3 years ago in Managing/Updating Events 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
9 months ago in Insights 0 Already available

Copy attendees from calendar event

Having to have another meeting with the same attendees - the only way I see is to add them all individally...it would be great to be able to copy an attendee list into a new meeting.
almost 2 years ago in Attendee management / Cal/scheduling efficiency 0 Backlog

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
over 1 year ago in AI / AI tagging 0 Backlog

More color options for calendar events

Request to choose from a larger range of colors for calendar events
almost 3 years ago in Calendar View 0 Backlog

Single day view in full calendar

Ability to toggle to a single day view in the full Front Calendar view
almost 3 years ago in Calendar View 0 Backlog

KnowBe4 integration

No description provided
almost 4 years ago in New integration requests 2 Backlog

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
over 1 year ago in  0 Backlog