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Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
over 1 year ago in Live Chat 0 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
over 1 year ago in Suggestions 2 Launched
182 VOTE

OpenAI / GPT integration for Front

Compose messages and summarize conversations using AI.
over 1 year ago in Composer 9 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 1 year ago in Live Chat 0 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
over 1 year ago in Front Chat 3 Launched

Show distinction between signature and message body in composer

No description provided
over 1 year ago in Composer 0 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
over 1 year ago in Contacts 4 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
almost 2 years ago in Analytics - filters - New filters 1 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
almost 2 years ago in Knowledge Base 3 Launched

Planned vacation overriding Shifts

Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
about 2 years ago in Teammate availability 4 Launched