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    Add dynamic CC email addresses to [Reply using message template] rule action

    Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...
    7 months ago in Rule actions 0 Backlog

    Evaluate Smart QA only for some teammates

    Allowing the rule to define what teammates / teammate groups should be evaluated
    7 months ago in AI / AI Smart QA 0 Backlog

    Knowledge Base Analytics

    Must be able to review and improve content and see how cards are being used.
    about 2 years ago in Knowledge Base 0 Already available

    Change Private Tag to Shared

    Have the ability to change a once private tag to a shared tag.
    9 months ago in Core Product Experience / Permissions 0 Backlog

    Delete/trash conversation keyboard shortcut

    Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
    11 months ago in Core Product Experience 0 Backlog

    WhatsApp Group Chat

    Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
    about 2 years ago in Existing integrations 1 Backlog

    Sending voice messages in discussions and comments

    No description provided
    over 2 years ago in Comments / @ mentions / Internal discussions 1 Backlog

    Customize form channel like a customer portal form

    Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.
    7 months ago in Customer Portal 0 Backlog

    [channel] AI Compose for SMS, Chat, custom

    No description provided
    over 2 years ago in AI / AI compose 3 Planned

    MCP Server for AI Agents

    In order to connect FRONT with AI agents, an MCP Server would make this incredibly more easy than handling all the APi tasks.
    9 months ago in AI 0 Backlog