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Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
over 1 year ago in Knowledge Base 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

5 months ago in Compliance & security 0 Backlog

Slack channel integration — support syncing message edits

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.
about 2 years ago in Existing integrations 0 Backlog

Be able to 'Add Conversation Subscriber' as a rule action

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
almost 2 years ago in Workflows 0 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
almost 2 years ago in P2 display - conversation list 2 Backlog

RingCentral integration

No description provided
over 3 years ago in New integration requests 0 Backlog

Admins can filter the teammate list

From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
over 1 year ago in Teammate management 2 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
over 1 year ago in Knowledge Base 3 Already available

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
over 1 year ago in Teammate availability 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
about 4 years ago in Teammate availability / Workforce management 0 Backlog