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Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 4 years ago in Auto-reply 3 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 2 years ago in Analytics - Widgets - Heatmap 0 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
over 2 years ago in Composer 4 Backlog

Disable request tracking in Customer Portal

As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
2 months ago in Customer Portal 0 Backlog

Export the EDI IDs for each work space (inbox, tags, etc)

Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...
2 months ago in Import 0

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
almost 2 years ago in Attachments 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
almost 2 years ago in Knowledge Base 0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
over 2 years ago in Core Product Experience 1 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
about 4 years ago in CSAT - Customisation - survey - scale 3 Backlog