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Delete/trash conversation keyboard shortcut

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
4 months ago in Core Product Experience 0 Backlog

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
over 2 years ago in Developer Platform 7 Backlog

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
8 months ago in Native features 0 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
over 1 year ago in Admin Experience 1 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
10 months ago in AI / AI tagging 1 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
over 2 years ago in Teammate availability 1 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 4 years ago in Auto-reply 3 Backlog

Integration with Microsoft OneNote

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...
over 1 year ago in New integration requests 0 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
over 2 years ago in Composer 4 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Backlog