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See "last time used" for message templates in message template list

No description provided
almost 3 years ago in Other (workflows) 0 Backlog

Filter "conversations in last 7 days" when clicking on contact by different channels

I want to easily filter the list of conversations in the last 7 days by channel type so I can quickly see all the chats / emails
almost 2 years ago in Contacts / Contacts P4 Plugins 0 Backlog

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
12 months ago in AI / AI tagging / AI tracking / Exports, API and connectors 0 Backlog

AI summarize in Analytics

No description provided
almost 2 years ago in AI / AI settings / Insights 1 Will not do

Create an email from discussion

Ability to initiate an email message from within an ongoing Discussion. Ideally a colleague can start a discussion, and after we figure things out we can send an email to whatever was the subject, and keep the history of what was discussed.
almost 3 years ago in Internal discussions 0 Backlog

Always display or pin calendar month view in P4

No description provided
almost 3 years ago in Calendar View 1 Backlog

Application Webhooks: Configure which inboxes to receive notifications from

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
almost 2 years ago in Developer Platform / Partner Integrations 0 Backlog

Adding Touched Conversations to Workload tab in Analytics.

Our team is a load balancing team so touched conversations is more useful to us as a lot of internal comment and drafts are used instead of replies.
12 months ago in Existing metrics 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
almost 2 years ago in Other (Contacts) 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
almost 2 years ago in Bulk updates / Email channels 0 Backlog