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Status Backlog
Categories Existing metrics
Created by Guest
Created on Jan 13, 2023

RELATED IDEAS

Track private message template usage in analytics

Problem
The message template report only shows usage of public templates, so teams can't see how much their private templates are used.

Request
Include private message template usage metrics in the message template analytics report alongside public template data.

  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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1 MERGED

View template usage across shared inboxes

Merged
Problem Users cannot see aggregated template usage metrics across shared inboxes without enabling detailed analytics tracking for each individual inbox. Request Provide a view of total template usage across shared inboxes (for example, "Template A...
3 months ago in Insights 2 Backlog