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Showing 1471 of 1471
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When adding a contact group to Sequence recipients, all contact columns should be added to the recipient table.
Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...
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Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply
Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
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Track calendar/shift/business hour in time metrics at all times
Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...