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Add Helvetica Neue as a Font

No description provided
over 2 years ago in Composer 0 Backlog

Analytics : track private message template in message template report

Currently only the usage of public message template is used Allow to track the usage of private message template as well
over 2 years ago in Existing metrics 0 Backlog

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
almost 2 years ago in Desktop 0 Backlog

Ability to generate contact lists dynamically based on custom fields

Instead of having static contact lists, they should be dynamically updated based on contact lists. This will ensure that the right people are getting emailed every time without having to remember to manually update organizational changes. For exam...
almost 2 years ago in Contacts / Custom fields 0 Backlog

Attach from Front – ability to attach any email or document from anywhere in Front directly in the composer

When composing an email, attaching from anywhere in Front would be useful so that users can query across emails and attachments. Customers are often referencing things in other conversations.
almost 2 years ago in Compose - write efficiently with quality 0 Backlog

Improve the analytics available to agents ("Me" workspace)

No description provided
11 months ago in Insights - Other 0 Backlog

See sent messages in delegated inbox

No description provided
over 4 years ago in Delegated inboxes 1 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
over 4 years ago in Load balancing 0 Backlog

Set "Reply All" as the default option for everyone in the company

Set "Reply All" as the default option for everyone in the company
almost 2 years ago in Composer 0 Backlog

Add Citrix Podio as an add-on/extension for Front

Gmail offers this. Podio is our project management app - it would be great to add tasks directly from Front, citing the email.
almost 2 years ago in New integration requests 0 Backlog