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Status Page on Chatbot

would be useful to have the ability to embed our status page on the chatbot - alongside the chatbot and knowledge base. similar to this status page but for our product: https://www.frontstatus.com/
about 1 year ago in Chatbots 0 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
about 3 years ago in Live Chat 0 Backlog

Ability to customize font size

No description provided
about 3 years ago in Mobile 1 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
about 2 years ago in Scheduling Links 1 Already available

"send later and snooze" option when replying to an email

No description provided
about 2 years ago in Triage - get to inbox 0 1 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
about 2 years ago in Live Chat 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
about 2 years ago in Bulk updates 0 Backlog

Salesforce CRM Sync - Ability to pause sync

Conversation with 1Password: https://front.frontapp.com/open/cnv_g26u81v?key=y8gnIViExQSIiBqOCwVNbfGv71w3skhQ
about 1 year ago in Existing integrations / Other (Contacts) 0 Backlog

Salesforce CRM Sync - Custom sync schedule

Customer: "We want to run the syncs post office hours and not during work hours. The reason is that the Front syncs might impact the performance of Salesforce during the day and as Salesforce is our source of truth for a number of other tools, it ...
about 1 year ago in Existing integrations / Other (Contacts) 0 Backlog

Historical import for Instagram DMs

The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...
about 1 year ago in Existing integrations 0 Backlog