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Allow the ability to toggle off image links upon hover

When one hovers over images in emails, the standard functionality is to show the image link very large and clear. However, image links with many UTMs and/or long URLs often take up way too much space and can affect the browsing experience of the e...
11 months ago in Core Product Experience 0 Backlog

Edited Comments via API webhook

When a comment is added, it is sent via API webhook but if that same comment is edited, this data is not sent via API
11 months ago in Developer Platform 0 Backlog

Salesforce Admin - Update Configuration for Teammate Groups

Basically an addition to the 'Save for all' button on the admin view for the SFDC plugin that would allow you to save for a specific team, or teammate Group https://help.front.com/t/q529hj/how-to-enable-and-use-the-salesforce-integration#customizi...
almost 2 years ago in Existing integrations 0 Backlog

Make pasting options available

When pasting, the options for how to paste should be visible as a popup (default, with or without formatting, etc.)
almost 2 years ago in Compose - write efficiently with quality 0 Backlog

Automatically switch signatures based on tags

We think this would be a nice feature: being able to automatically switch signatures based on tags. So, if a conversation has tag A, use signature X. This could even simply work with the existing rules feature. The signatures could be added to the...
almost 2 years ago in Core Product Experience 0 Backlog

Keep chat open past business hours settings

We noticed that when we are in the middle of a conversation with a customer, that if the business hours rules are enacted, the chat will shut down automatically. It would be nice if we had the option to continue an active chat past business hours.
11 months ago in Live Chat 0 Backlog

Scheduling with another email.

Just like how we can send messages with your company email, please enable the idea that we can send scheduling invites through our company email instead of our own, especially if we use our company's calendar.
11 months ago in Core Product Experience 0 Backlog

Merge convos in different lists

We need to be able to merge conversations that aren't in the same list (ie. merge an "open" with an "assigned" or "archived". Related: would be much more efficient to be able to do this from within an open convo (by searching on ID or subject line).
11 months ago in Core Product Experience 0 Backlog

Click to call numbers on mobile

The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.
over 3 years ago in Mobile 0 Backlog

Display available teammates in Chat Widget

When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...
11 months ago in Front Chat / Live Chat 0 Backlog