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0365 APP KEY authorisation for shared channel set up

The ability to authorise shared O365 channels via an O365 app token instead of going through our current flow which uses delegated permissions via OAUTH. From 0365: Delegated Permissions . Enables your client app to perform operations on behalf of...
over 1 year ago in Email channels 0 Backlog

Create an email from discussion

Ability to initiate an email message from within an ongoing Discussion. Ideally a colleague can start a discussion, and after we figure things out we can send an email to whatever was the subject, and keep the history of what was discussed.
over 2 years ago in Internal discussions 0 Backlog

Always display or pin calendar month view in P4

No description provided
over 2 years ago in Calendar View 1 Backlog

Improved paste handling in comments

For example, it would be super useful to be able to select, copy and paste excel data into the comments, instead of having to screen capture data and paste it as an image
over 1 year ago in Comments / @ mentions 0 Backlog

See sent messages in delegated inbox

No description provided
about 4 years ago in Delegated inboxes 1 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
about 4 years ago in Load balancing 0 Backlog

Ability to export contacts of sequences

No description provided
over 1 year ago in Contacts 0 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
10 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
about 4 years ago in 3rd party 0 Backlog