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Automatically capitalize name when using variables

When using message variables (using the {{ shortcut), for example if you write "Hi {{recipient.first_name}}," and the contact name isn't capitalized, then you have to manually update it. Would be great if this variable automatically capitalized th...
over 1 year ago in Message templates 0 Backlog

Improve the analytics available to agents ("Me" workspace)

No description provided
9 months ago in Insights 0 Backlog

View the Navigation Path of a chat user

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.
about 2 years ago in Front Chat 0 Backlog

Ability to add custom logo to scheduling link

No description provided
almost 3 years ago in Scheduling Links 0 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
9 months ago in Core API 0 Backlog

Add mailbox setting option to order the conversations/emails above the thread w/preview pane below

This is request is to be able to customize mailbox layout similar to GMail, MS Outlook, YahooMail, or other email clients to have message preview reading pane on the bottom rather than to the right of message list.
over 1 year ago in Other (CPX) 1 Backlog

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
over 1 year ago in New integration requests 0 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
9 months ago in Schedule - manage your calendar 0 Backlog

Login-controlled support form

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
9 months ago in Form 0 Backlog

CSAT: instant rating capability

No description provided
almost 3 years ago in CSAT 0 Backlog