ADD A NEW IDEA

All ideas

Showing 1724

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
about 4 years ago in 3rd party 0 Backlog

Delay conditions below a minute

For certain use cases we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if Time Since Trigger (and other delayed conditions) could support a finer granularity in seconds.
about 4 years ago in Rule conditions 0 Backlog

Attachments indicator when you print

No description provided
about 4 years ago in Printing 1 Backlog

Apple Watch app

No description provided
over 2 years ago in Client Platform 0 Backlog

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.
10 months ago in Custom fields 0 Backlog

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
10 months ago in New integration requests 0 Will not do

Api access to teammate status

the green, orange and red dot should be accessible via the api on the teammate object
over 1 year ago in Core API 2 Backlog

Polls in emails and discussions

No description provided
over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
over 1 year ago in Chatbots 0 Backlog