All ideas

We need the ability to apply and remove a tag anytime an internal email is received in one conversation and only consider for the FRT and RT calculation replies to external email (outside our organization and/or with specific email domains) . Actu...

Allow for customizable columns to simplify the Analytics CSV download from the UI

Is there a possibility for Front to recognize when an email reply is from an Out of Office reply and not cancel the Front Snooze setting?

Front locks down chats to the customer after 6 hours, but not to the agent. The agent can still send messages to the customer and the customer cannot reply. This should not be allowed or alert the agent that the customer cannot reply to the messag...

While there has been a sync error, for us it's not the end of the world. Therefore if there are some sync errors we really don't need the daily notification email warning us.

To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current

At the moment you cannot delegate all inboxes of a member of staff without showing all their private discussions. But if you turn off delegation and select their inbox, you can then no longer see assigned emails etc.

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.