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[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
over 1 year ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
about 2 years ago in P3 display / Triage - get to inbox 0 0 Backlog

Dynamic signatures, change based on variable content

No description provided
almost 3 years ago in Signatures 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
almost 3 years ago in Bulk updates 0 Backlog

Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
over 4 years ago in Rule conditions 1 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

about 2 years ago in Compliance & security 0 Backlog

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
over 1 year ago in AI / AI summary / Core Product Experience 0 Backlog

Streamline management of teammate custom fields in table

Show and edit custom fields directly in teammates table without having to navigate into each user.
9 months ago in Custom fields 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
about 2 years ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

Schedule emails for the Live Dashboard

Be able to keep track of open / waiting etc. conversations on a regular basis
9 months ago in Scheduling and automation 0 Backlog